Privacy Policy

Conway Family Care Ltd

Company No: 17176156

Registered Office: 78 High Street, Newport Pagnell, Buckinghamshire MK16 8AQ

Last updated: 12/01/2026

Conway Family Care Ltd  is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect personal information including:

• Name, address, date of birth
• Contact details (phone number, email address)
• Emergency contact details
• Care needs and preferences
• Relevant medical information
• GP and healthcare professional details
• Payment and billing information
• Care records and communication records

Medical and care information is treated as special category data and handled with extra care.

We collect information when you:

• Contact us via phone, email, website, or social media
• Complete enquiry or assessment forms
• Enter into a care agreement
• Receive care or communicate with us

We use personal data to:

• Provide safe and appropriate care
• Communicate with you or your representatives
• Maintain accurate care records
• Meet legal, contractual, and safeguarding obligations
• Manage payments and invoicing

We process data under one or more of the following legal bases:

• Consent
• Contractual necessity
• Legal obligation
• Vital interests

We only share information where necessary, such as with:

• Healthcare professionals
• Local authorities or safeguarding teams
• Emergency services
• Professional advisers (where legally required)

We do not sell or share data for marketing purposes.

We use appropriate security measures to protect personal information, including secure systems, password protection, and restricted access.

Personal data is kept only for as long as necessary to meet legal, professional, and contractual requirements, after which it is securely destroyed.

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent (where consent applies)

To exercise your rights, please contact us.

If you are unhappy with how your data is handled, please contact us directly.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

This policy may be updated from time to time. The latest version will always be available on our website.